Refund policy

Return and Refund Policy

Last updated: October 20, 2026

Thank you for shopping at Amaroe (amaroe.com). We want you to love your order. If something isn't right, we're here to help.

30-day returns You have 30 days from the date you receive your order to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please keep your order number or proof of purchase.

How to start a return Email us at support@amaroe.com with your order number and the reason for your return. Please do not send items back without contacting us first, because returns sent without approval cannot be processed. If your return is approved, we will send you the return address and instructions.

Return shipping

  • If you changed your mind, return shipping costs are paid by you and are non-refundable.
  • If your item arrived damaged, defective, or incorrect, we cover the cost. In most of these cases we will send a free replacement or a full refund without asking you to return the item.

Damaged, defective, or wrong items Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email support@amaroe.com within 14 days of delivery with your order number and a photo of the problem. We will make it right with a replacement or a full refund.

Items that can't be returned Gift cards, items marked as final sale, and items that have been used or damaged after delivery cannot be returned.

Refunds Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may need extra time to show the refund.

Exchanges The fastest way to get a different item is to return the one you have and place a new order.

Lost or late orders If your tracking hasn't updated for 15 business days, or your order hasn't arrived 20 business days after shipping, email us and we will send a replacement or a full refund.

Questions? Contact us at support@amaroe.com. We reply within 1–2 business days.